Refund policy

You have 30 days from the date of delivery to return your item.

Returns are refunded via store credit in the form of a Misskittyliz  gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. To receive your store credit more quickly, use the pre-paid return label option in our Returns Portal below!

To start a return, you can contact us at Misskittystore@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.

WHAT IS THE STORE RETURN POLYCY?

We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. The following items are considered "Final Sale" and cannot be exchanged in-store:

  • Underwear
  • Jewelry
  • Bodysuits
  • Accessories
  • Swim & Lingerie
  • Beauty
  • Sale Items

 

WHAT ELSE SHOULD I KNOW?

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • Damaged, defective, or incorrect items must be reported within 14 days of delivery.
  • Return drop-offs are not accepted at our DC or corporate office.
  • We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.